ListenUp Privacy Policy

1. Introduction

1.1 ListenUp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use ListenUp, including our website, applications, and related services, collectively referred to as the "Service".

1.2 Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with our policies and practices, please do not use ListenUp.

1.3 This Policy describes:

• The types of personal information we collect and how we collect it.
• How we use your information and the legal bases that may apply.
• How we share information and with whom we share it.
• Your privacy rights under applicable laws, including GDPR and U.S. state privacy laws where they apply.
• How we protect information and how long we retain it.

2. Information We Collect

We may collect or receive information from you, about you, or from other sources, including information you provide, information collected automatically, and information received from service providers or account partners.

2.1 Personal Information

Personal information is data that can identify you or reasonably relate to you. We may collect the following personal information:

• Account information, including username, email address, login provider identifiers, profile details, and authentication data.
• Organization or enterprise information if you use ListenUp on behalf of a company, team, school, or other entity.
• Subscription, purchase, credit, invoice, and transaction records. Payment card details are processed by payment providers and are not stored in full by ListenUp.
• Support and communication information, including messages, feedback, requests, attachments, and related correspondence you send to us.

2.2 Content Information

• Input content, including articles, links, documents, prompts, files, images, audio, voice samples, generation settings, and other materials you submit to ListenUp.
• Output content, including AI-generated audio, images, videos, slide decks, scripts, speech, text, metadata, and related generated materials.
• Project history, saved items, collections, playlists, workspace organization, and content management activity.
• Voice cloning and speech synthesis materials, including authorized voice samples, generated voice outputs, and technical processing metadata.

2.3 Usage Information

When you interact with the Service, we may automatically collect information about your device, network, and usage patterns, including:

• Log data such as IP address, browser type, referring and exit pages, timestamps, request identifiers, and diagnostic events.
• Device information such as device type, operating system, browser, language, time zone, and similar technical attributes.
• Service usage such as features used, generation requests, credit usage, project activity, interface interactions, errors, and preferences.
• General location information inferred from IP address or device settings for regional settings, security, fraud prevention, and legal compliance.

2.4 Information from Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, analyze performance, prevent abuse, and understand product usage. You may control cookies through browser settings, but disabling them may affect Service functionality.

2.5 Information from Other Sources

If you access ListenUp through Google, Apple, or another supported provider, we may receive account identifiers, email address, public profile information, authentication details, and other information you authorize that provider to share. We may also receive fraud, payment, analytics, and security signals from service providers.

3. How We Use Your Information

We use collected information for the purposes described below and as otherwise explained at the time of collection.

3.1 Provide and Maintain the Service

• Create, authenticate, manage, and secure your account.
• Process saved materials and generate videos, slides, podcasts, speech, images, voice outputs, and related AI content.
• Process subscriptions, credits, payments, invoices, renewals, refunds, and plan entitlements.
• Provide customer support, troubleshoot issues, communicate with you, and respond to requests.

3.2 Improve and Personalize the Service

• Understand how users interact with ListenUp and improve usability, reliability, quality, and performance.
• Develop, test, and improve product features, workflows, model routing, templates, and generation experiences.
• Personalize product settings, language, preferences, content organization, and recommendations where appropriate.
• Evaluate and improve AI content generation systems, safety controls, abuse prevention, and quality assurance.

3.3 Communications

• Send service notices, security alerts, product updates, billing notices, and policy updates.
• Respond to support inquiries, feedback, account requests, and other communications.
• Send optional marketing or promotional communications where permitted by law and your preferences.
• Notify you about changes to features, availability, subscriptions, credits, or terms.

3.4 Security and Protection

• Detect, prevent, investigate, and address fraud, abuse, spam, security incidents, policy violations, and technical issues.
• Protect against unauthorized access, credential misuse, service disruption, rights infringement, and other harmful activity.
• Enforce our Terms of Service, payment terms, acceptable use rules, and legal rights.

3.5 Legal Basis

Where GDPR or similar data protection laws apply, we process personal information based on one or more legal grounds, depending on context:

• Contract performance, including account management, core AI generation services, support, subscriptions, payments, and plan delivery.
• Consent, including optional communications, beta participation, surveys, certain cookies, and other features where consent is required.
• Legal obligations, including tax, accounting, consumer protection, sanctions, compliance, lawful requests, and recordkeeping.
• Legitimate interests, including platform security, fraud prevention, product improvement, analytics, abuse prevention, service reliability, and business operations.
• Establishment, exercise, or defense of legal claims, including dispute management, rights protection, and evidence preservation.
• Other lawful grounds permitted by applicable local laws, including anonymization and aggregated analysis that no longer reasonably identifies you.

4. How We Share Your Information

We do not sell your personal information. We may share information only as needed to provide, secure, operate, improve, and comply with legal requirements for the Service.

4.1 Service Providers

We may share information with vendors, service providers, infrastructure partners, and other processors that support ListenUp, including:

• Cloud hosting, storage, content delivery, queue, logging, monitoring, and infrastructure providers.
• Payment processors, subscription platforms, invoice tools, and fraud prevention providers.
• AI infrastructure, model providers, speech, image, video, transcription, voice, and media processing providers.
• Analytics, diagnostics, customer support, communications, security, and abuse prevention providers.

Service providers are required to process information according to contract terms, this Policy, and applicable law.

4.2 Business Transfers

If ListenUp is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction. We will require the receiving party to provide appropriate protection for personal information.

4.3 Legal Requirements

We may disclose information when required by law, legal process, court order, regulatory request, law enforcement request, or when we believe disclosure is necessary to protect rights, safety, security, users, ListenUp, or the public.

4.4 With Your Consent

We may share information with third parties when you direct us to do so, authorize an integration, request a feature, or otherwise provide consent.

5. Data Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, encryption where appropriate, monitoring, logging, security review, and abuse prevention. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You should use a strong password and protect your account credentials.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

6.1 Access and Information Rights

You may have the right to request access to personal information we hold about you and information about how we process it.

6.2 Correction Rights

You may have the right to request correction of inaccurate or incomplete personal information.

6.3 Deletion Rights

You may have the right to request deletion of personal information in certain circumstances, subject to legal, security, fraud prevention, backup, dispute, and operational retention needs.

6.4 Restriction and Objection Rights

You may have the right to restrict certain processing or object to certain processing, depending on the legal basis and applicable law.

6.5 Data Portability Rights

You may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.

To exercise privacy rights, contact the ListenUp support team. We may verify your identity and may decline or limit requests where permitted by law.

6.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

6.7 Opt-Out of Sale and Targeted Advertising

If you are protected by U.S. state privacy laws such as CCPA/CPRA, you may have rights related to sale or sharing of personal information, targeted advertising, sensitive information, correction, deletion, access, portability, and non-discrimination.

7. Children's Privacy

ListenUp is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact the ListenUp support team so we can take appropriate action.

8. International Data Transfers

8.1 Your information may be transferred to, stored in, or processed in countries other than where you live. Data protection laws in those countries may differ from the laws in your jurisdiction.

8.2 If you provide information from outside the country where our service providers operate, you acknowledge that information may be processed in those locations for the purposes described in this Policy.

8.3 Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other mechanisms recognized by applicable law.

9. Changes to This Privacy Policy

9.1 We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated Date" above.

9.2 Your continued access to or use of the Service after the updated Policy becomes effective means you accept the revised Policy. If you do not agree with the update, you should stop using the Service.

10. Third-Party Links and Services

The Service may contain links to third-party websites, services, payment processors, integrations, or applications that are not operated by ListenUp. We are not responsible for their content, security, privacy practices, or policies. You should review third-party policies before using those services.

11. Information Retention

We retain personal information only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on account status, subscription records, generated content, security needs, legal obligations, disputes, backups, and operational requirements.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" signals. At this time, the Service may not respond to those signals in a uniform manner.

13. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including rights to know what information is collected, access information, request deletion, correct inaccurate information, limit use of sensitive personal information, opt out of sale or sharing where applicable, and exercise rights without discrimination.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact the ListenUp support team through the official support channel available in the Service.

ListenUp Support Team